Summary:

1. We have increased our sanitation protocols.
2. All orders are fulfilled as usual within 24hours.
3. There should be no delays in receiving packages
4. In case you shouldn't receive your order, we will refund you the full amount paid within 24 hours. 

Dear Telomas Members,

As the coronavirus (COVID-19) pandemic continues to evolve, we are prioritising the health and safety of all Telomas employees, suppliers, partners and customers.
Following Government advice, we wanted to let you know about some of the steps we are taking as a business...

Employees
Many of our employees are working from home. We are encouraging video communication; running sessions on how to work from home effectively; and facilitating online workouts and wellbeing classes to promote mental and physical health.

For our remaining colleagues responsible for maintaining the day-to-day operation: we’ve increased our cleaning, hygiene and sanitisation protocols; are promoting social distancing where possible; have communicated and implemented self-quarantine measures; and are ensuring that non-business critical visitors are precluded from entering any of our locations.

Customers
High demand
Despite incredible demand for our products (particularly C60 Oil and Telomerase Support Vitamins), we have a robust supply chain in place and do not expect to suffer from product shortages; there’s enough for everyone. As such, we do not recommend stockpiling and bulk buying and to protect against this, we have, reluctantly, introduced temporary limits on a handful of our most in-demand products.

Delivery Timeframes
We are currently shipping upwards of 99% of orders on time, though there may be a 24 hour delay in receiving your parcel due to congestion at border crossings. We will keep you informed of any further developments. For more information on this please visit the DHL Coronavirus Update Website

Self-isolation
If you are self-isolating, our delivery partners are happy to deliver to your doorstep. All delivery drivers should be wearing a face mask and gloves. You should not be asked to sign for your delivery.

Manufacturing
Our Manufacturing Processes are continuing as usual. Naturally, however, we have elevated cleaning and sanitisation processes further.

Customer Service
Our dedicated customer service team are working across all platforms (phone, email and Facebook Messenger) to resolve enquiries within our usual timeframes. You may, however, experience some slight delays due to the increased volume they are dealing with.

As new information continues to become available, we will continue to keep our employees and customers updated.

In the meantime, we would like to extend a sincere thank you to all Telomas BioLabs employees and customers for their loyal support during this unprecedented time.

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